Effective Date: 01/01/2025

At Seneli Agro Enterprises, we strive to deliver fresh, high-quality products to your doorstep in a timely manner. This Shipping and Delivery Policy explains how we handle the processing, shipping, and delivery of your orders.

1. Processing Your Order

1.1. Orders are processed Monday through Saturday, excluding public holidays.
1.2. Once your order is placed, we aim to process it within 1-3 hours.
1.3. You will receive a confirmation email with your order details and estimated delivery time once your order is processed.

2. Shipping Options

2.1. We offer the following shipping options:

• Standard Shipping: Estimated delivery within 1-4 hours.
• Express Shipping: Estimated delivery within 30 minutes.

2.2. Shipping charges will be calculated at checkout based on your location, order size, and selected shipping method.

3. Delivery Areas

3.1. We deliver to the following regions:

• Lagos state.
  3.2. For locations outside our delivery zones, please contact us at hello@seneliagro.com to explore possible arrangements.

4. Delivery Timeframes

4.1. Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, holidays, or delays with shipping partners.
4.2. We will do our best to notify you of any delays and provide updates on your delivery status.

5. Order Tracking

5.1. Once your order is shipped, you will receive a tracking number via email or SMS (where applicable).
5.2. You can use this tracking number to monitor the status of your delivery.

6. Receiving Your Order

6.1. Please ensure that someone is available to receive your delivery at the specified address.
6.2. For perishable items, we recommend unpacking and storing them appropriately upon receipt to maintain freshness.

7. Issues with Delivery

7.1. If your order arrives damaged, incomplete, or incorrect, please contact us immediately at 0907 010 1807.
7.2. We will work with you to resolve the issue, including providing a replacement or refund where applicable.

8. Undeliverable Orders

8.1. If delivery is unsuccessful due to incorrect address information or an unavailable recipient, additional delivery charges may apply for redelivery.
8.2. If the order cannot be delivered and is returned to us, we will contact you to arrange redelivery or a refund (excluding shipping fees).

9. International Shipping

9.1. For international shipping inquiries, please contact us directly at hello@seneliagro.com.
9.2. Additional customs duties, taxes, or import fees may apply for international orders. These charges are the responsibility of the customer.

10. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please reach out to us at:

Seneli Agro Enterprises
Epe, Lagos State 106101
hello@seneliagro.com
0907 010 1807

We are committed to ensuring that your products arrive fresh and on time. Thank you for choosing Seneli Agro Enterprises for your agricultural needs!